Privacy Policy
Olyria Travel ("we", "us", or "our") is a French travel agency specializing in tailor-made journeys across France for travelers from the word. We operate through our website www.olyriatravel.com (the "Site"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site or contact us to plan your journey. It applies to all visitors and clients, including those located in the United States and the European Union.
1. Who We Are — Data Controller
Olyria Travel is the data controller responsible for your personal data.
Contact: Contact@olyriatravel.com
Website: www.olyriatravel.com
2. What Data We Collect
2.1 Information you provide directly
When you contact us via our contact form or by email, we may collect:
• Your full name
• Your email address
• Your travel preferences and project details
• Any other information you voluntarily share with us
2.2 Data collected automatically
When you visit our Site, our hosting platform (Squarespace) automatically collects:
• Your IP address
• Browser type and version
• Pages visited and time spent on the Site
• Referring website
• Device type (desktop, mobile, tablet)
2.3 Cookies
Our Site uses cookies through Squarespace, including analytics cookies to understand how visitors interact with the Site. These cookies do not identify you personally. You may control or disable cookies through your browser settings.
3. Why We Collect Your Data (Legal Basis)
We collect and process your personal data on the following legal bases:
• To respond to your travel inquiry and provide our services (contractual necessity / legitimate interest)
• To improve our website and user experience (legitimate interest)
• To comply with applicable legal obligations (legal compliance)
• With your consent, where required by applicable law
4. How We Use Your Data
We use the information we collect to:
• Respond to your travel inquiries and design your tailor-made journey
• Communicate with you throughout the planning and travel process
• Provide 24/7 support during your trip
• Improve our website and services
• Comply with our legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Who We Share Your Data With
We may share your data with trusted third parties only to the extent necessary to provide our services:
• Squarespace Inc.: our website hosting and form management platform (located in the USA — see Section 7 for cross-border transfers)
• Travel partners and service providers in France (hotels, guides, transport operators) — only the information necessary to deliver your travel experience
• Legal authorities if required by law
All third parties with whom we share your data are required to handle it securely and in accordance with applicable privacy laws.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy:
• Contact inquiries: up to 3 years from your last interaction, unless you request earlier deletion
• Client travel records: up to 5 years for legal and accounting purposes
• Analytics data: retained by Squarespace in accordance with their own retention policy
7. International Data Transfers
Olyria Travel is based in France and operates within the European Union. When you contact us from the United States, your data is transferred to and processed in the EU, where strong data protection laws (GDPR) apply.
Our website is hosted by Squarespace Inc., a US-based company. Squarespace participates in appropriate data transfer mechanisms to ensure your data is protected. For more information, please visit: https://www.squarespace.com/privacy
8. Your Rights
8.1 Rights under the GDPR (EU/French law)
If you are located in the EU or your data is processed by us as a French company, you have the following rights:
• Right to access: obtain a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure ("right to be forgotten"): request deletion of your data
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr
9. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Access to your data is restricted to authorized personnel only.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately at Contact@olyriatravel.com and we will promptly delete it.
11. Third-Party Links
Our Site may contain links to third-party websites (such as partner hotels or tourist offices). We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Olyria Travel
Email: Contact@olyriatravel.com
Website: www.olyriatravel.com